5 bag fronts Fan

Delivery Policy

Get in the Mood® Delivery Policy

Delivery times:

We only dispatch on working days Monday to Friday. We do not dispatch at weekends or on bank holidays, sorry.

If you place an order by 14.00 GMT on a Monday - Friday, we aim to dispatch the same day and your goods will be delivered according to which service has been selected i.e Express, Free standard 2-4 days to UK Mainland etc.

Any orders placed after 14.00 GMT will be dispatched the next working day.

If you place an order on the weekend or a bank holiday, this will be dispatched the next working day.


Deliveries during Covid-19:

Once we have dispatched your coffee, we are relying on our expert delivery partners to do their stuff. We are sure you appreciate that during these difficult times, everyone is under extra pressure, so please do bear with them as they try to get your coffee to you!

If your parcel hasn't turned up within 5 working days, please do contact us and we'll be able to investigate. Thanks for your patience and understanding.

FREE Delivery:

Customers:

We offer free delivery on all orders over £35 to the mainland UK as standard (per destination).

We also offer free delivery on all subscriptions to the mainland UK too. These deliveries are set at a standard shipping speed which on average takes between 2-4 working days. If you need your Coffee Buddies™ to arrive faster, you have the option to upgrade your delivery preferences at checkout.

Please note: As well as meeting the destination criteria, to qualify for free shipping, the value of your order has to be above £35 after any discounts you might apply.

Trade:

We offer free delivery with specific orders:

On Catering Bundles, the 6 kg bundle includes Free Delivery to UK Mainland as standard, taking 2-4 working days.

On Retail Packs, any 3 boxes or more includes Free Delivery to UK Mainland as standard, taking 2-4 working days.

We can quote on Express delivery and outside UK Mainland.

Where do you deliver?

We deliver worldwide; shipping charges will be calculated when you check out after you have completed your delivery address and we know how much you have in your basket!

We can advise of delivery times once dispatched.